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Business / General Inquiries

Please note, this is not for support related questions. Should you need support with your account or our platform please check our general FAQ for quick reference.

For Client Support please contact us at support@trade245.com or on +27(0) 87 828 8245.

For business and general inquiries feel free to contact us at info@trade245.com

Cape Town office

Wetton Works, 14 Mercury Crescent, Wetton,
Cape Town, South Africa, 7780

Pretoria Office

Menlyn Square, Building B, 1st Floor, 132 Aramist Ave, Menlyn, Pretoria, South Africa, 0063

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Bug Report

Found a bug on our systems or an oddity on any of the websites of our domains?

Noting that this is not a support channel, for account and related support please rely on our support channels.

Please send a report directed at our dev team via the support channels above.

Include the following:

  • A short description of the issue.
  • The URL of the page or service you found it on.
  • Device you were using at the time.
  • And if possible methods to replicate the issue (optional)

Complaints

In terms of the General Code of Conduct, every Financial Services Provider must maintain an internal complaints resolution procedure if a client complains about a financial service rendered by the FSP or a Representative of the FSP.

Should you feel a complaint is validated for any reason please familiarise yourself with the complaints policy as per our legal section.
We extend our sincere apologies and ask that you proceed accordingly.

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